Investors

For many organisations people represent their largest cost, often 70 or 80 percent of the total. In UK, an initiatibe which recognises this fact and has the goal of attaining quality in organisations. This rests on the premise that companies which have developed, or are developing, an awareness of quality aknowledge that people are the real key to achieving improvements. In a quality culture, people take ownership of their work and responsibility for the quality of their work. In these practices, people are understood to be the key to achieving total quality and there is an emphasis on teams and seeing colleagues as internal customers.